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Return Policy

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đŸ“Ļ BD Glow – Return & Refund Policy

At BD Glow, we value your trust and want you to enjoy a safe and worry-free shopping experience. If for any reason you are not fully satisfied with your purchase, please review our return policy below:

 

📝 Inform Us Instantly

  • Please inform us immediately upon receiving your order if you wish to return or exchange an item.
  • Contact us at:
    • 📧 Email: support@bdglow.com
    • 📞 Phone/WhatsApp: 01855000033
  • The sooner you notify us, the quicker we can assist you.

 

⏱ Return Within 2 Days

  • All returns must be initiated within 2 days of delivery.
  • We encourage you to send the item back as soon as possible to speed up the process.
  • Items returned after 2 days may not be eligible for a refund or exchange.

 

✅ Full Refund if Our Error

  • If you receive the wrong product or a damaged/defective item due to our mistake, you are eligible for a full refund or replacement.
  • In this case, we will provide a prepaid return option so you don’t have to bear the shipping cost.

 

đŸ“Ļ Return Process

  1. Inform Us: Contact our support team via email or phone with your order details.
  2. Packaging: Keep the product in its original packaging (if available) or pack it securely in a suitable alternative.
  3. Return Shipping: Send the item(s) back to us within 2 days of receiving your order. Use a trackable shipping method and keep the tracking details safe.
  4. Inspection: Once we receive your return, our team will inspect the product to ensure it meets our return criteria.
  5. Refund/Replacement: If the return is approved, we will issue a refund to your original payment method within 2 business days or send a replacement (as per your choice).

 

đŸšĢ Exclusions

  • Products that have been used, unsealed, or damaged by the customer are not eligible for return.
  • Certain products may not be returnable due to hygiene reasons (e.g., skincare products, opened cosmetics, personal care items).
  • Clearance sale items or promotional gifts are not eligible for refunds.

 

ℹī¸ Important Notes

  • Shipping costs are non-refundable (unless the error is on our part).
  • This return policy applies only to purchases made through bdglow.com. For purchases made via third-party sellers or platforms, please check their respective return policies.

 

📞 Contact Us

If you have any questions or need help with your return, our customer service team is here to assist you:

  • 📧 support@bdglow.com
  • 📞 01855000033 (Call/WhatsApp)

 

Last Updated: 19 Aug 2025